City Service Engineering pays special attention to quality control. A specialised department for quality control at our company analyses the needs of our customers to improve the quality of our work, and receive excellent evaluation and recommendations from them. We conduct customer surveys once a year. If necessary, we do more surveys. We also periodically check occupational facilities: vehicles, tools, work attire, and personal protection measures. We call our customers on an individual basis to get confirmation of the completed works and customer's satisfaction. This serves as a means to evaluate the work being done by our specialists. We do a daily analysis of reviews on the quality of our services. We apply the ISO standards for the implementation of the quality control.
Our company's activities have been certified for the compliance of standards by KIWA Inspecta, UAB (previously - Inspecta) in the following fields:
Energy management (ISO 50 001:2011)
Quality (ISO 9001:2008)
Environmental Protection (ISO 14001:2004)
Occupational Health and Safety Management System (OHSAS 18 001:2007)